On January 13, according to a report from China Central Broadcasting Corporation, its "Automobile Complaint Station" column received complaints from many car owners. The content of this complaint mainly focused on the 2021 SAIC Volkswagen Lavida purchased by many car owners. , the lack of functions and the inconsistency of manufacturers and 4S store publicity, and 4S stores mostly refuse to solve the problem for car owners for reasons such as "lack of core" and "not a quality problem".

　　For this reason, Caijing.com contacted the relevant person in charge of SAIC Volkswagen. The other party said: "SAIC Volkswagen has paid attention to such a case, and also attaches great importance to it. It is currently under investigation."

　　According to reports, in September last year, Mr. Huang, a car owner in Shangqiu, Henan, purchased a 2021 280 TSI DSG comfortable version of the new Lavida. , 5 times appeared on the highway, seriously affecting the driving safety.

　　Later, when Mr. Huang checked the dashboard, he found that the car was actually "reduced". SAIC Volkswagen officially announced that the car's car supports the smart car linkage system, and can link CarPlay and other functions through the SAIC Volkswagen Super APP.

　　However, Mr. Huang found that his car was not equipped with the original main unit, but used the "Android system" car, and the car could not be linked to the CarPlay function and did not have the officially advertised MOS system.

　　After that, Mr. Huang contacted the 4S shop, but the answer given by the staff of the 4S shop made Mr. Huang very dissatisfied. The staff of the 4S shop said that they could help Mr. Huang to solve the problem of the black screen of the LCD, but the demand for replacing the original host exceeded their solution. ability.

　　According to other media reports, it is not only Mr. Huang who has this problem. In his group of car friends, there are already more than 40 car owners who have the same problem. After a car owner contacted the 4S shop, the answer was "missing core".

　　Another female car owner said that after communicating with the 4S shop due to the CarPlay function of the vehicle and the inability to check the fuel consumption and kilometers of the car, the 4S shop said: "The manufacturer gave two batches, one with Internet of Vehicles, and one with Internet of Vehicles. No approval." However, after checking the official website, Ms. Yu found that it was inconsistent with the propaganda. The official website promoted the Internet of Vehicles and did not mention the two batches.

　　It is worth noting that, some time ago, the owners of Great Wall Euler quickly defended their rights because of the miscarriage of the "car chip" of Great Wall Euler. Great Wall Euler also responded positively and made hundreds of millions of yuan in cash compensation to 10,000 car owners.