According to the statistics of the leading domestic defective car product information collection platform, the car quality network, in August 2021, the car quality network accepted a total of 9,624 valid complaints from car owners (including 12 complaints against third-party platforms), a decrease of about 1.3% from the previous month and compared with the same period last year. A decrease of 4.8%.

　　Data shows that the effective complaint information received by the car quality network this month involved a total of 745 models, of which 146 models had complaints of more than two digits (inclusive). In addition, this month's car quality network received a total of 9,663 replies to complaints from car companies (including some replies to complaints from previous months). After removing the information that the complainant voluntarily applied to withdraw the complaint because the car company has resolved it properly, the top 30 car series (models) with complaints in August 2021 are ranked as follows:

　　In August, domestic auto consumer complaints continued the upward trend of the previous month, breaking through 9,000 for the second consecutive month. The cumulative number of complaints in the first eight months of this year has exceeded 60,000, an increase of 2.1% over the same period last year. Specifically, there were abnormal fluctuations in the number of complaints on a number of models on the list this month. Among them, the sister models of GAC Toyota iA5 and GAC AION S ranked second and third on the list respectively, and the number of complaints skyrocketed 4.3 times from the previous month. And 10.3 times, the complaints were concentrated on "system upgrade issues". In addition, Chery Little Ant was selected on the list for the first time this month, and the number of complaints also increased sharply from the previous month, which was about 3.3 times higher than in July. "Power battery failure" has become the most common problem complained by Xiaoant car owners. In addition, the "brake failure" problem also appeared in the typical complaints of Little Ant.

　　Highlights of domestic car complaint data this month:

　　In August, the number of complaints from independent brands exceeded 4,000 again, and the proportion of complaints rose to more than 40%, an increase of 2.8 percentage points from July. In contrast, the number of complaints and the proportion of complaints for joint venture brands both dropped slightly this month, and the number of complaints fell by 6.2% month-on-month.

　　This month, with the exception of independent, Japanese and European brands, the number of complaints from other countries’ brands has decreased month-on-month. Among them, the German brands fell relatively sharply, and the number of complaints fell again to below 2,000, a decrease of 11.4% from the previous month. European brands have become the country brand with the largest increase in complaints this month, up 14.2% from July. Most of the increase in complaints comes from some Skoda-branded models.

　　From the perspective of vehicle model attributes, the number of complaints about medium-sized cars, mini-cars and large-sized cars increased slightly this month, while the rest of the models all declined to varying degrees. Among them, medium and large vehicles saw the largest decline, with the number of complaints falling by 16.6% compared to July.

　　In August, the 2020 model is still the subject of complaints, and the number of complaints has always remained above 2,000, a slight increase of 1.4% from the previous month. The number of complaints for the 2021 model this month is basically the same as that of the previous month, ranking second. It is worth noting that the number of complaints for 2022 models has surged this month, 2.7 times higher than that in July. Most of the increase in complaints comes from some joint venture brand models.

　　The complaints received by the car quality network are mainly divided into four categories: quality problems, service problems, comprehensive problems and other problems. In August 2021, the number of complaints and the proportion of complaints about pure quality problems dropped somewhat compared to July, but the proportion of complaints still exceeded 80%. This month, the number of complaints about service issues exceeded 1,000 for the second consecutive month, setting a record for the highest number of monthly complaints during the year, which was related to the abnormal increase in complaints about some self-owned brand models.

　　Among the quality complaints received by the vehicle quality network in August, only the number of complaints about the steering system and tires has increased month-on-month. Among them, the steering system has the largest increase, an increase of 7.9% from July. In contrast, although the number of complaints about body accessories and electrical appliances dropped slightly from the previous month, the proportion increased by 2.4%.

　　This month, among complaints about service issues (including comprehensive issues), promises to replace sales fraud with non-fulfillment became the service issue with the highest proportion of complaints, an increase of 7.8 percentage points from July. The increase in complaints was mainly from some self-owned brand new energy models. . In addition, the problem of imperfect service processes also saw a large increase in complaints this month, up 47.8% month-on-month, which was related to the increase in the number of complaints from GAC Toyota iA5 and GAC AION S.

　　In August, the number of complaints about other issues gradually approached 100. The number of complaints about “suspected allocation reduction” was basically the same as last month, and the number of complaints about “unreasonable recall plan” increased slightly from the previous month.

　　Since its inception, Car Quality Network has always been committed to becoming the preferred third party for car owners and car companies to coordinate and resolve consumer disputes. The ultimate goal is to promote companies to pay attention to product defects and actively resolve the reasonable demands of more car owners. According to statistics from the Car Quality Network, in August 2021, there were 3,559 complaints due to the manufacturers' proper resolution, and the complainants voluntarily applied to withdraw their complaints. According to data, there were 57 auto companies with a 100% complaint response rate in August, an increase of 3 from the previous month. Another 15 auto companies had a response rate of 90% and above. On the whole, car companies are paying more and more attention to consumers' rights protection claims through the car quality network, which fully highlights the huge influence of the car quality network in mediating and handling automobile after-sales service disputes.