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The after-sales service of famous car companies in the China Consumers Association has been suspended; Extending the battery life of new energy vehicles has become a new focus

Publish Date: 2024.03.18

  1. The after-sales service of famous car companies designated by the China Consumers Association has been suspended, and some car owners "dare not break or cannot repair"

  

  2. Cui Dongshu: The number of scrapped and transferred out vehicles is expected to reach 15 million by 2027

  

  3. Star Card Technology was awarded the honorary title of "Shenzhen Famous Brand"

  

  4. The Beijing Autonomous Driving Demonstration Zone will be expanded to 600 square kilometers, and legislation on intelligent connected vehicles may be released within the year

  

  5. New energy vehicles face challenges such as battery life loss, and extending battery life has become a new focus of the industry

  

  6. After Weima Automobile filed for bankruptcy reorganization, 100000 car owners have pending after-sales issues

  

  7. 564 automobile repair companies in Tianjin submitted integrity commitment letters

  

  [The after-sales service of famous car companies in the China Consumers Association has been suspended, and some car owners "dare not break or cannot repair"]

  

  On March 15th, according to CCTV News, the China Consumers Association announced the top ten hot topics in consumer rights protection public opinion for 2023, involving prominent issues related to consumer rights protection. Among them, "the suspension of after-sales service by car companies has raised concerns among car owners" is prominently listed, while some car companies among domestic new forces are the key targets of being named. Moreover, for these brand owners, the suspension of after-sales service has brought great difficulties to their daily use, falling into a strange cycle of "not daring to break or repair".

  

  According to the statistics of the China Association of Automobile Manufacturers, currently, new energy vehicle companies in China that have applied for bankruptcy or have not produced for a long time involve over 160000 existing car owners. If after-sales issues are not properly resolved, it will bring endless troubles to these car owners.

  

  【 Cui Dongshu: The number of scrapped and transferred out vehicles is expected to reach 15 million by 2027 】

  

  On March 15th, Cui Dongshu, Secretary General of the China Association of Automobile Manufacturers, announced in a document that he estimated the net increase in car scrappage in 2023 to be 7.56 million vehicles, an increase of 32%. Overall, the growth in scrappage is relatively fast, which is also a new trend after the epidemic. Cui Dongshu stated that according to the Action Plan for Promoting Large scale Equipment Renewal and Consumer Goods Exchange, there is hope that the annual reported waste recycling volume will reach around 15 million by 2027. At the same time, with the growth of exports in the future, a diversified exit model of scrapping and export transfer will be achieved, gradually improving the condition level of domestic car models and achieving high-quality growth in automobile consumption.

  

  Cui Dongshu said that based on current sales estimates, with a sales volume of 25.5 million in 2023, the entire car market has reached a 22% replacement ratio. However, in 2024, it may reach 32% replacement, in 2025, it will reach 41% replacement, and in 2026, it will reach a 44% replacement level. Therefore, the proportion of replacement and scrapped updates is relatively high. Therefore, scrapped updates and replacements are our main driving force for growth.

  Star Card Technology was awarded the honorary title of "Shenzhen Famous Brand"

  

  On March 14th, according to Star Card Technology, the Shenzhen Famous Brand Evaluation Committee recently held the 21st "Shenzhen Famous Brands" evaluation meeting and released the latest ranking. Shenzhen Xingka Technology Co., Ltd. (referred to as "Xingka Technology") has been successfully selected due to its significant brand influence, outstanding market performance, and technological innovation capabilities.

  It is understood that starting from June 2023, this application for evaluation has undergone strict screening through multiple stages, including online application review, on-site review by the expert group of the Federation of Trade Unions, public voting for well-known brands in the Bay Area, and voting by 80 experts. The evaluation criteria cover multiple aspects such as enterprise strategic management, technological innovation, human resource management, and business development and operation. Star Card Technology has been awarded the title of "Shenzhen Famous Brand", which not only recognizes its achievements in the automotive service field, but also affirms its years of commitment to technological innovation and service quality.

  

  The Beijing Autonomous Driving Demonstration Zone will be expanded to 600 square kilometers, and intelligent connected vehicle legislation may be released within the year

  

  On March 15th, at the 2024 China Electric Vehicle Hundred People Conference Forum, Wang Lei, Deputy Director of the Beijing Economic and Technological Development Zone Management Committee and Director of the Beijing High level Autonomous Driving Demonstration Zone Work Office, stated that currently, the Beijing High level Autonomous Driving Demonstration Zone has issued road test licenses to 29 testing vehicle companies, and the mileage of autonomous driving tests has exceeded 25 million kilometers.

  

  Wang Lei stated that by June this year, the demonstration zone will cover an area of 600 square kilometers, covering Tongzhou and Shunyi. At present, according to the requirements, further planning for Phase 4.0 is being carried out, which can cover most of the area of Pingyuan New City between the Fourth and Sixth Ring Roads in Beijing, in order to have the basic conditions for promoting comprehensive commercialization and landing. With the expansion of the area to larger regions, we hope to create an autonomous driving Beijing environment and promote the experience of demonstration zone construction and management on a scale throughout the city.

  

  Wang Lei revealed that Beijing is also actively exploring local legislation for intelligent connected networks and hopes to release it this year. Consolidate the previous practice experience and create a legal development environment for autonomous driving enterprises.

  

  New energy vehicles face challenges such as battery life loss, and extending battery life has become a new focus of the industry

  

  On March 14th, at the NIO Long Life Battery Strategy Communication Meeting, NIO CEO Li Bin presented the cost of replacing batteries for some new energy vehicles in the market, covering pure electric, hybrid, and extended range models, ranging from approximately 58000 to 232000 yuan. According to data cited by Li Bin, since 2016, the cumulative insurance coverage of new energy vehicles in China has reached nearly 20 million. Based on an 8-year battery warranty, new energy vehicles in 2016 will begin to face the problem of battery out of warranty this year. By the end of 2023, based on the number of new energy vehicles in stock, it is expected that by 2032, nearly 20 million new energy vehicles will face battery warranty expiration.

  Li Bin listed six key experiences and core benefits for new energy vehicle users: battery safety, battery life, battery cost, charging efficiency, charging convenience, and battery life. Li Bin stated that battery life is not only a topic that NIO, a car company, needs to pay attention to and solve, but also an industry-specific issue that the entire industry needs to work together to solve. Only by solving the problem of battery life can China's new energy vehicle industry achieve long-term healthy and sustainable development.

  

  After Weima Automobile filed for bankruptcy reorganization, the after-sales problems of 100000 car owners remain unresolved

  

  Weima Motors, which applied for bankruptcy reorganization in October last year, is about to hold its first creditors' meeting at the end of March. Based on current progress, it will take a considerable amount of time to resume normal operations. Prior to this, the after-sales issues of nearly 100000 Weima car owners remained unresolved. Recently, a third-party complaint platform noticed that several Weima car owners complained that they wanted to repair a malfunction, but were told that there were no parts available and it was unclear when the parts would be in place.


  According to the Implementation Measures for the Management of Automobile Sales issued by our country, production enterprises should promptly disclose the discontinued or discontinued models to the society, and ensure at least 10 years of spare parts supply and corresponding after-sales services. However, it is currently difficult for Weima Motors to guarantee normal maintenance services for 100000 car owners. In addition, after Weima filed for bankruptcy reorganization, car owners generally reported that the mobile app had stopped serving and the car's infotainment system had also experienced issues such as lagging.

  

  564 automobile repair companies in Tianjin submitted integrity commitment letters

  

  On March 15th, it was reported that the Tianjin Road Transport Development Service Center, in conjunction with the Tianjin Automobile Maintenance and Testing Industry Association and the Tianjin Consumer Association, held the Tianjin 2024 Automobile Maintenance "Quality Service Month" and "100" Integrity Enterprise Signing Ceremony. This signing event effectively safeguards consumer rights and promotes the healthy and orderly development of the industry.

  

  It is understood that the "Quality Service Month" activity for automobile maintenance has been carried out continuously throughout the country for 19 years. The theme of the activity is "Sunshine Maintenance makes car life easier". The aim is to promote and publicize the "Quality Service Month" activity for automobile maintenance, spread the concept of sunshine maintenance services, and promote the improvement and upgrading of the automobile maintenance industry. Since the implementation of the "Quality Service Month" activity on March 1, 2024, 564 enterprises in the city have submitted commitment letters for integrity signing.

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