According to statistics, in July 2022, the vehicle quality network accepted 12872 valid complaints from car owners (including 16 complaints against third-party platforms), up 12.9% month on month and 32.1% year-on-year. From January to July this year, the cumulative number of complaints was 72349, an increase of 32.8% over the same period last year.
The data shows that a total of 735 models were involved in the effective complaint information accepted by the vehicle quality network this month, including 125 models with complaints of more than two digits (including). In addition, the vehicle quality network received a total of 10683 responses to complaints from car companies this month (including some responses to complaints in previous months). After removing the information that the complainants voluntarily applied for withdrawal of the complaint because of the proper settlement of the car enterprise, the top 30 car lines (models) with the number of complaints in July 2022 ranked as follows:
In July, the number of domestic automobile complaints exceeded 10000 for the third consecutive month, and set a new record of monthly complaints since the establishment of the vehicle quality network. As for the list, the complaints of most of the listed models have increased compared with last month. Among them, the number of complaints of FAW Toyota Crown luffer increased by 2.2 times month on month, ranking third in the list. The complaints still focus on "loud engine / motor noise" and "body resonance". This month, Chery Automobile once again became a "big winner", with 6 models including Chery new energy entering the list, and all of them ranked high. It is worth noting that Chery Ruihu 8 pro, which was just launched in May, also entered the list for the first time this month, and the number of complaints surged 15.5 times month on month. As a brand-new model just launched, there has been a surge in the number of complaints, which is also very rare in the complaint list in previous months.
Highlights of domestic automobile complaint data this month:
In July, the number of complaints from independent, joint-venture and imported brands rose month on month. Among them, joint-venture brands increased the most, about 14% higher than that in June, and the proportion of complaints was basically the same as that in the previous month. The number of complaints of independent brands exceeded 5000 for the first time in the year, but the proportion of complaints decreased slightly.
Judging from the changes in complaints from brands in various countries, the number of complaints from all national brands has rebounded to varying degrees month on month. The number of complaints from German brands exceeded 4000 for the second time this year, and the complaints are still concentrated on some luxury brand models. The number of complaints from American brands continued to rise, up 18.4% month on month, and the proportion of complaints rose to double digits.
From the perspective of model attributes, the number of complaints from SUVs, compact cars and medium-sized cars ranked in the top three this month increased significantly, with medium-sized cars rising the most, up about 35% from June. The number of SUV models exceeded 6000 for the first time in history, creating a new record of monthly complaints.
In July, the number of complaints about 2022 models continued to rise, with the number of complaints approaching 3000, up 23.7% month on month, ranking second. In addition, the number of complaints about 2020 models rebounded slightly this month, up 10.9% from June. The increase in complaints came from some German brand models.
Gasoline models are still the absolute subject of complaints this month, with the volume of complaints rising by 13.3% month on month, but the proportion of complaints is basically the same as last month. The number of complaints about plug-in hybrid vehicles continued to be high, up 22.2% from June, and the proportion of complaints increased by nearly one percentage point. Most of the complaints came from some self owned brand new energy vehicles.
The complaints accepted by the vehicle quality network are mainly divided into four categories: quality problems, service problems, comprehensive problems and other problems. In July, the number of complaints about service problems rebounded slightly month on month, up 6.3% from June. Although the proportion of complaints decreased slightly, it still maintained a volume of more than 40%. In contrast, the number and proportion of complaints about simple quality problems have increased compared with last month, especially the proportion of complaints, which has rebounded to more than 50%.
Among the quality complaints accepted by the vehicle quality network in July, the complaints of steering system and braking system increased significantly month on month, up 18.4% and 28.5% respectively from June. In addition, the number of complaint failures of body accessories and electrical appliances also increased this month, and the proportion of complaint failures has risen to more than 50%.
This month, promises were not fulfilled and sales fraud complaints continued to be high. Among them, sales fraud complaint points increased by about 5.6% compared with the previous month, and the proportion of complaint points remained at more than 40%. It is worth noting that the imperfect service process ushered in an outbreak this month, and the number and proportion of complaints were significantly higher than that of the previous month. Most of the complaints focused on "incomplete original vehicle support", which is related to some German and independent brand hot-selling models.
In July, the number of complaints about other problems continued to maintain a volume of more than 200, of which the number and proportion of "suspected design defects" complaints increased compared with June, while the number of suspected distribution reduction complaints increased slightly compared with last month.
Since its inception, CQN has been committed to becoming the preferred third party to coordinate and solve consumption disputes between car owners and car enterprises. The ultimate goal is to promote enterprises to pay attention to product defects and actively solve the reasonable demands of more car owners. According to the statistics of chezhiwang, there were 4712 complaints in July 2022. The complainants voluntarily applied for withdrawal due to the proper settlement of the complaints by the manufacturers. According to the data, there were 55 auto companies with a complaint response rate of 100% in July, a decrease of 6 from the previous month, and another 24 auto companies with a response rate of 90% or more. On the whole, car companies are paying more and more attention to the rights protection demands put forward by consumers through the vehicle quality network, which fully highlights the great influence of the vehicle quality network in mediating and handling automotive after-sales service disputes.
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