Recently, the "2020 China Automotive Service Golden Wrench Award" list jointly sponsored by China Auto Market, Auto and Driving Maintenance Media and Sohu Auto was announced. SAIC-Volkswagen Skoda brand won the "2020 China Automotive Golden Wrench Award-Service Pioneer Award" ". In addition, the Skoda brand has 18 4S stores that have won the honorary title of "Golden Wrench Service Experience Store".

    The "China Automobile Golden Wrench Award" is the first professional selection initiated and hosted by the media and local organizations to deeply pay attention to and evaluate domestic passenger car service brands and value-added service businesses. It mainly focuses on user satisfaction, from professionalism, quality, efficiency, Comprehensive reviews are conducted in multiple dimensions such as experience and innovation. SAIC Volkswagen Skoda has created a pioneering quality service with its utmost care and ingenious craftsmanship, and has been honored in the China Automobile Golden Wrench Awards for 14 consecutive years.

    Skoda adheres to the "Human Touch" service concept, sincerely cares for every car owner, and carries out a strategic transformation around the humanized care service. SAIC Volkswagen Skoda has continued its service festival for many years, bringing timely care and care to users; continuously enriching maintenance packages to help users move forward without worries; "Sxiangjia" car owners club provides users with rich activities Enjoy the fun of car ownership.

    As the automotive industry is becoming more intelligent, electrified, sharing, and networked, Skoda has a forward-looking layout in the field of digital services. Among them, "Skoda Digital Service-e Channel" took the lead in establishing a set of digital channels that connect users and server information interactions. It reduces the complexity of communication in the traditional service process to make the delivery of service information efficient and timely. The individual needs of customers are met, and maintenance is more convenient, safe and worry-free.

    SAIC Volkswagen Skoda has always put service first. As early as a year before the launch of its first product Octavia, the domestic channel construction of the Skoda brand had entered a substantive implementation stage, and the signing ceremony of the first batch of 4S store distributors was launched. In recent years, the digital upgrade of online store facilities has continued to advance. Through the diversified network form focusing on experience and efficiency, the Skoda brand will cooperate with distributors to focus on the development of a new retail format "Sijia Space" suitable for mainstream business circles in second-tier cities and 7S digital intelligence based on the current 4S network upgrade. Exhibition hall.

    In the future, SAIC Volkswagen Skoda will continue to innovate, provide more considerate and quality services, and create a high-quality car life for the majority of car owners.